University of Venda
Fish & Chips Co. - University of Venda
These Terms and Conditions govern your use of the Fish & Chips Co. online ordering platform ("the Platform"), an e-commerce web application that enables customers to browse menu items, place food orders, make enquiries, and interact with our business at the University of Venda.
By using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
Business Name: Fish & Chips Co. - University of Venda
Business Address: University of Venda, Thohoyandou, Limpopo, South Africa
Contact Email: orders@fishandchips.co.za
Contact Number: 015 962 8000
Effective Date: September 21, 2026
The Platform is an e-commerce web application designed to allow customers to:
You may use the Platform only if you are legally capable of entering into a binding agreement under South African law. If you are under the age of 18, you may only use the Platform with the involvement and consent of a parent or legal guardian.
To access certain services, you may be required to register an account and provide accurate, complete, and up-to-date information.
You agree to:
The business reserves the right to suspend or terminate accounts where false information, abuse, fraud, or misuse is suspected.
All orders placed through the Platform are subject to acceptance by the business. Submission of an order does not guarantee acceptance.
The business reserves the right to:
The business makes reasonable efforts to ensure that menu descriptions, availability, portions, flavours, and pricing are accurate. However:
All prices are displayed in South African Rand (ZAR).
Where online payment is enabled, customers agree to provide valid payment details and authorize payment for confirmed orders. The business may use third-party payment service providers. If payment fails, the order may not be processed.
The Platform supports both collection and delivery options. Estimated preparation, collection, or delivery times are estimates only and may vary due to:
The business will use reasonable efforts to fulfil orders promptly but does not guarantee exact times.
Once an order has been confirmed and food preparation has begun, cancellations or changes may not be possible. Refunds, credits, or replacements will be considered at the business's discretion where:
Customers agree to:
Promotions, vouchers, and discounts may be offered from time to time and may be subject to separate conditions, validity periods, usage limits, and availability. The business reserves the right to withdraw promotions or correct promotional errors.
Orders may only be processed during published business hours:
The business may temporarily suspend ordering due to maintenance, operational constraints, stock issues, or university scheduling.
All content on the Platform, including branding, logos, text, menu arrangements, graphics, and software-related elements, is owned by or licensed to the business and may not be copied, reproduced, or used without permission.
You may not:
To the fullest extent permitted by law, the business is not liable for indirect, incidental, or consequential loss arising from:
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under South African law.
Customers must disclose relevant allergies or dietary concerns where such functionality is provided. While the business may take reasonable care, it cannot guarantee an allergen-free environment unless expressly stated.
The business processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 ("POPIA"). Use of the Platform is also subject to the Privacy Policy below.
The business may suspend or terminate access to the Platform where a user breaches these Terms, engages in fraud, abuses staff, manipulates the system, or creates risk to the business or other users.
The business may update these Terms from time to time. The updated version will apply once published on the Platform with a revised effective date.
These Terms are governed by the laws of the Republic of South Africa.
For questions, complaints, or support, customers may contact:
Business Name: Fish & Chips Co. - University of Venda
Email: orders@fishandchips.co.za
Phone: 015 962 8000
Address: University of Venda, Thohoyandou, Limpopo, South Africa
Important Notice: By creating an account or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our Platform.
This Privacy Policy explains how Fish & Chips Co. collects, uses, stores, protects, and shares personal information through our online ordering Platform. This policy is intended to support compliance with the Protection of Personal Information Act, 2013 ("POPIA").
Responsible Party: Fish & Chips Co. - University of Venda
Contact Email: privacy@fishandchips.co.za
Contact Number: 015 962 8000
Physical Address: University of Venda, Thohoyandou, Limpopo, South Africa
Depending on how you use the Platform, we may collect:
We collect only information reasonably necessary for the ordering service, in alignment with POPIA's processing limitation principle.
We process your personal information to:
We process personal information where justified under POPIA, including where:
We collect information:
The Platform may use cookies or similar technologies to:
You can manage cookie preferences through your browser settings.
We do not sell personal information. We may share personal information only where reasonably necessary, including with:
All third-party processors are contractually bound to protect your information and process it only for specified purposes.
If personal information is transferred outside South Africa, we take reasonable steps to ensure that the recipient is subject to laws, binding agreements, or safeguards that provide an adequate level of protection, in compliance with POPIA.
We take reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:
Personal information will be retained only for as long as reasonably necessary for:
Once information is no longer required, it will be securely deleted, destroyed, or anonymised.
Under POPIA, you have the right to:
To make a privacy-related request, contact:
Email: privacy@fishandchips.co.za
Phone: 015 962 8000
Address: University of Venda, Thohoyandou, Limpopo, South Africa
We may ask for proof of identity before acting on a request to protect your information.
The Platform is not intended to unlawfully process the personal information of children. Where required, parental or guardian consent may be necessary. POPIA places special restrictions on processing children's personal information.
Where we send promotional messages, we do so in accordance with POPIA and applicable marketing rules. You may opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us directly.
If there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorized person, we will take steps required by applicable law, including investigation, mitigation, and notification where required under POPIA.
The Platform may integrate with or link to third-party services such as payment gateways. We are not responsible for the privacy practices of independent third parties, and users should review those third parties' own policies.
This Privacy Policy may be updated from time to time. The latest version will be made available on the Platform with the revised effective date.
If you believe your personal information has been processed unlawfully, please contact us first so we may attempt to resolve the issue.
You may also lodge a complaint with the Information Regulator (South Africa):
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Important Notice: By creating an account or using our Platform, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.